Cart 0

FAQs | Privacy Policy

 
 

SHOPPING INFORMATION?

Was I charged twice?

Your credit card will only be charged once.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48-72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button once to avoid multiple authorizations.

I need to change something on my order. How do I do that?

If you need to change or cancel your order, please contact us info@lecruzclothing.com immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.

Im in love with something that’s out of stock in my size! What can I do?

New items can sell out quickly, but we may get more soon! Please contact us immediately.

I get an error message when I enter my shipping and billing addresses. Whats going on?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

I just placed my order. Can I add another item to it?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

 

SHIPPING & RETURNS

I love Le Cruz do you ship worldwide?

Yes we do.

International Shipping Rates may apply.

USPS Worldwide Expedited shipment prices may vary.

It doesn’t fit?

Clothing maybe exchanged for other merchandise of equal or more value or for another size and must be unworn with tags still attached.

Do I have to pay shipping for my return item?

Yes, you are responsible for getting your return item(s) back to our location. International customers are responsible for arranging shipment of returns to Le Cruz.

Le Cruz will not be held responsible if your return does not reach our warehouse.

How long will it take for my return to be processed?

Once we have received your return at our location, it should take approximately 7 business days to complete.

I received a Damaged Item what do i do?

Please contact us at info@lecruzclothing.com

I bought something on sale, can I return or exchange it?

Unfortunately all sale items are final sale.

How long will it take for my order to be shipped?

Your order will be shipped in the order that it is received. You will receive your package approximately 4 to 7 business days after that – unless it is an international shipment.

You can check on your order status at any time by contacting us info@lecruzclothing.com

How can I check my return status?

You will be emailed when your returned item(s) has arrived at our location.

We will notify you again (within 7 business days) when your return or exchange has been completed.

Please contact Customer Service for further information about your return info@lecruzclothing.com

Can I receive a refund if I return an item?

Yes, but only if your return request is made within 30 days of your original order.

Sale items are NOT eligible for refunds.

 

MORE FAQ'S

I don’t live in the US, does the Exchange rate take place?

Yes, All of our items are listed in US Dollars and we charge your account in US Dollars. The bank that has issued your credit card will determine the exchange rate. To figure out the current exchange rate, please check out: http://www.xe.com/

 

TERMS & CONDITIONS

Welcome to Le Cruz! These terms and conditions (“Terms”) govern and apply to anyone accessing or using the websites located at www.lecruzclothing.com, our mobile application(s), our blog(s), and any other website(s) owned and/or operated by Le Cruz (including any of its subsidiaries or corporate affiliates, collectively, “Le Cruz,” “we,” “us” or “our”) and any of their associated web pages (collectively, our “Services”).

Please take some time to review these Terms for our Services. By accessing or using the Services, including purchasing any products through the Services, you represent, warrant, understand and agree: (1) to accept, comply with, and be bound by these Terms; (2) that you have the right, authority, and capacity to abide by these Terms; (3) to comply with all applicable laws, rules and regulations concerning your access to and use of the Services; and (4) you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or another applicable jurisdiction. Certain services may be subject to additional terms, guidelines or rules, which will be available in conjunction with those relevant services, and those additional terms will become part of these Terms when you use those services.

Le Cruz reserves the right to update, change, modify or otherwise alter these Terms at any time. If any material changes are made to these Terms, Le Cruz will notify you by posting the revised Terms on the Services or notifying you through the Services. ANY ACCESS OR — USE OF THE SERVICES BY YOU AFTER THE CHANGES GO INTO EFFECT SHALL CONSTITUTE AND BE DEEMED YOUR AGREEMENT TO THESE TERMS. If you do not want to be bound by these Terms, do not use or access any part of the Services.

Le Cruz may terminate the Services or any portion thereof, any website or webpage within the Services or any products or services offered through the Services, or terminate your right to access or use the Services or any portion thereof without notice and at any time for any reason. In the event of such termination, you are no longer authorized to access the Services, and the restrictions imposed on you with respect to the Content (as defined herein), and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms, shall each survive such termination.

Unauthorized Use of the Website

You shall not use any automatic or manual conduct, device, process, software, program, algorithm, methodology or routine, including but not limited to a “robot,” “spider” or other similar process or functionality to interfere (or attempt to interfere) with, damage, disable or impose an unreasonable burden or load on, the operation of the Services, or transmit any worms or viruses or any code of a destructive nature on or to the Services.

You agree that you shall not use the Services for any illegal, obscene, abusive, offensive, harassing, improper or objectionable purpose, to sell or offer to sell any goods or services, to conduct or forward surveys, contests, or chain letters, or for any purpose that is prohibited by these Terms. Illegal and/or unauthorized uses of the Services, including, but not limited to, unauthorized framing of or linking to the Services or unauthorized use of any robot, spider, or other automated device on the Services, will be investigated and will be subject to appropriate legal action, including, without limitation, civil, criminal, and injunctive redress.

Terms of Sale; Risk of Loss

By placing an order with Le Cruz, you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute Le Cruz acceptance of an order. We retain the right to refuse any request made by you.

Prior to Le Cruz acceptance of an order, verification of information may be required. Le Cruz reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Le Cruz, for any reason whatsoever. Le Cruz reserves the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, Le Cruz shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has has already been charged for the purchase and the order is cancelled, Le Cruz shall credit your account in the amount of the incorrect price.

All features, specifications, products, prices of products and services, discounts, promotions and offers described on our Services are subject to change at any time, and we reserve the right to make changes to them without notice to you. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colors of our products that appear on the Web site; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. Products are available while supplies last. All prices and products advertised are subject to change. All prices displayed on the Services are quoted in U.S. dollars.

Please see our Customer Care webpage and all related webpages for other terms of sale, including information on shipping, delivery and tracking, the ordering and payment process, returns, refunds and exchanges, pricing, gift cards, product availability, no resale policy, and other helpful information. Le Cruz reserves the right to restrict delivery to addresses within or outside of the United States. Shipping and handling fees and applicable sales/use tax will be added by Le Cruz as necessary (please see our USA Shipping, International Shipping, and Ordering & Payment webpages and all related webpages for further information).

The risk of loss and title for product(s) purchased by you pass to you upon our delivery of the product(s) to the carrier.

Reporting

If you see objectionable content or have any questions about these Terms, please contact Le Cruz at the address noted below.

Violation of These Terms

You agree that monetary damages may not provide a sufficient remedy to Le Cruz for violations of these Terms, and you consent to injunctive or other equitable relief for such violations.

DISCLAIMER AND LIMITATION OF LIABILITY

A.       Disclaimer. LE CRUZ ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (A) ERRORS, MISTAKES OR INACCURACIES OF THE CONTENT, PRODUCTS, INFORMATION, SERVICES AND MATERIALS SET FORTH ON OR MADE AVAILABLE THROUGH THE SERVICES, (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND — USE OF THE SERVICES, PRODUCTS OR ANY THIRD PARTY WEBSITE(S) OR PRODUCTS, (C) ANY UNAUTHORIZED ACCESS TO OR — USE OF SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES OR THIRD PARTY WEBSITE(S), (E) ANY BUGS, VIR– USES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES OR ANY THIRD PARTY WEBSITE(S) BY LE CRUZ OR ANY THIRD PARTY, AND/OR (F) ANY ERRORS OR OMISSIONS IN THE SERVICES OR ANY CONTENT, INFORMATION AND MATERIALS (INCLUDING BUT NOT LIMITED TO THIRD PARTY WEBSITE(S)) OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE — USE OF ANY OF THE FOREGOING.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR — USE OF AND RELIANCE UPON ANY AND ALL OF THE SERVICES, PRODUCTS, SERVICES AND/OR CONTENT IS AT YOUR SOLE RISK AND IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS. ALL PRODUCTS SOLD BY LE CRUZ ARE SUBJECT TO ANY APPLICABLE WARRANTIES AND REPRESENTATIONS OF THEIR RESPECTIVE MANUFACTURERS. ACCORDINGLY, LE CRUZ MAKES NO REPRESENTATION OR WARRANTY WITH RESPECT TO ANY PRODUCT SOLD, EXCEPT AS MAY EXPRESSLY BE STATED HEREIN. EIGHT TO FOUR MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES, PRODUCTS, CONTENT, THE CONTENT OF ANY THIRD-PARTY WEBSITE LINKED TO OR FROM THIS SITE, COMMENTS, INFORMATION OR ANY OTHER ITEMS OR MATERIALS ON THIS SERVICES OR LINKED TO FROM THIS SERVICES.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF YOU RESIDE IN ONE OF THESE STATES OR JURISDICTIONS, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

B.       Limitation of Liability. IN NO EVENT SHALL LE CRUZ BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF — USE, DATA OR PROFITS, ARISING FROM OR CONNECTED IN ANY WAY WITH THE SERVICES, CONTRIBUTIONS, MATERIALS, CONTENT, COMMENTS, PRODUCTS, SERVICES, OR PROVISION OF OR FAILURE TO PROVIDE SERVICES, MADE AVAILABLE OR OBTAINED THROUGH THESE SERVICES OR ANY THIRD-PARTY WEBSITE(S), OR OTHERWISE ARISING OUT OF THE — USE OF THE SERVICES , WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF LE CRUZ HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THESE TERMS, LE CRUZ LIABILITY TO YOU IN RESPECT OF ANY LOSS OR DAMAGE SUFFERED BY YOU AND ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR — USE OF THE SERVICES OR PURCHASE OF ANY PRODUCTS OR SERVICES, WHETHER IN CONTRACT, TORT, OR FOR BREACH OF STATUTORY DUTY OR IN ANY OTHER WAY SHALL NOT EXCEED $50 IN THE AGGREGATE.

C.       ANY PRODUCTS, SERVICES, COMMENTS AND CONTENT MADE AVAILABLE OR OBTAINED THROUGH THE — USE OF THE SERVICES, AND ALL OTHER — USE OF THE SERVICES, IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS THEREFROM.

D.       IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES.

Indemnity

You agree to indemnify, defend and hold harmless Le Cruz, from and against any and all claims, actions, demands, liabilities, costs and expenses, including, without limitation, reasonable attorney’s fees, (a) made by any third party due to or arising out of any Content Submitted, posted, or otherwise provided by you to the Services, Le Cruz (b) resulting from your breach of any provision of these Terms, any warranty you provide herein, or otherwise arising in any way out of your use of the Services or purchase of the products or services therefrom. Le Cruz reserves the right to take exclusive control and defense of any such claim otherwise subject to indemnification by you, in which event you will cooperate fully with Le Cruz in asserting any available defenses.

General Legal Provisions

These Terms, your rights and obligations, our rights and obligations, and all actions contemplated by these Terms will be governed by the laws of the State of California, U.S.A., without regard to conflicts of laws principles, as if this Agreement were a contract wholly entered into and wholly performed within the State of California. You hereby consent to the exclusive jurisdiction and venue of courts in the County of Los Angeles, California, U.S.A., for all disputes arising out of or relating to accessing or using this Services. Access to or use of this Services is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this paragraph. In the event of any legal action to enforce or interpret the terms of this Agreement, the prevailing party in such action shall be entitled to recover its reasonable attorneys’ fees and costs. No joint venture, partnership, employment or agency relationship exists between you and Le Cruz as a result of these Terms or use of the Services.

If any provision in these Terms is invalid or unenforceable under applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, the remaining provisions will continue in full force and effect, and the invalid unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision. Le Cruz performance of these Terms is subject to existing laws and legal process, and nothing contained in this these Terms is in derogation of Le Cruz right to comply with law enforcement requests or requirements.

All rights not expressly granted herein are hereby reserved. These Terms are the entire and final agreement regarding your access to the Services. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Copyright

© Le Cruz, 2017, all rights reserved.

All materials on the Services (as well as the organization and layout of the Services) are owned and copyrighted or licensed by Le Cruz, its corporate affiliates or its third-party vendors. No reproduction, distribution, or transmission of the copyrighted materials on the Services is permitted without the written permission of Le Cruz. Any rights not expressly granted herein are reserved by Le Cruz.

Copyright Policy

Le Cruz policy is to remove, or disable access to, material that infringes any copyright on the Services after being properly notified by the copyright owner or the copyright owner’s legal agent. If you believe that any Content on the Services violates your copyright, please provide our copyright agent with the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • an identification of the copyrighted work that you claim has been infringed;
  • a description of where the material that you claim is infringing is located on or through our Services;
  • your address, telephone number, and e-mail address;
  • a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or law;
  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Pursuant to Title 17, United States Code, Section 512 (the “Digital Millennium Copyright Act”), notifications of claimed copyright infringement should be sent to Le Cruz Agent set forth below. All inquiries must be filed in accordance with the Digital Millennium Copyright Act.

Le Cruz
Attn: Principal
110 E. 9th St. Suite B486
Los Angeles, CA 90079

Trademarks

Le Cruz, and all related names, product and service names, designs and slogans are trademarks of Le Cruz. Such marks cannot be used without the prior written permission of Le Cruz. All other names, brands and marks are used for identification purposes only and are the trademarks of their respective owners.

For more information on Le Cruz, please contact us at the address noted above.

 

PRIVACY POLICY?

When ordering or registering for an account, we may ask for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

Joining our mailing list will allow you to be alerted about great promotions, sales and events at

When ordering or registering for an account, we may ask for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

Joining our mailing list will allow you to be alerted about great promotions, sales and events at Le Cruz, however, you will always have the option to opt out by clicking the unsubscribe link at the bottom of each e-newsletter. Our newsletters are powered by Mailchimp and comply 100% with all privacy laws.

Ordering off of our website is secure and all credit card transactions are powered and protected by stripe.com. We will never share your credit card information or any other personal information, such as your email address or phone number, with any third parties.

However, you will always have the option to opt out by clicking the unsubscribe link at the bottom of each e-newsletter. Our newsletters are powered by Mailchimp and comply 100% with all privacy laws.

Ordering off of our website is secure and all credit card transactions are powered and protected by stripe.com. We will never share your credit card information or any other personal information, such as your email address or phone number, with any third parties.